Thank you for shopping at Happymuz! If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refund
- To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
- You must have proof of purchase, such as a receipt or order number, to initiate a refund request.
Refund Process
- To request a refund, please contact our customer service team at info@happymuz.com.au within 7 days of receiving your item.
- Our customer service team will review your request and provide you with instructions on how to proceed with the return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Approval
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- Please note that shipping costs, including return shipping, are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or credit card statement.
- If you still have not received your refund after 14 days, please contact your bank or credit card company. It may take some time before your refund is officially posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further assistance.
